Stripe Connect Guide
Accept payments and receive payouts
Overview
KNMI Events uses Stripe Connect to process ticket payments securely. When attendees purchase tickets, payments go directly to your connected Stripe account with automatic fee calculation and payout management.
Fee Structure
| Plan | Platform Fee | Stripe Fee |
|---|---|---|
| Free | 4% | 2.9% + $0.30 |
| Starter | 0% (included) | 2.9% + $0.30 |
| Professional | 0% (included) | 2.9% + $0.30 |
| Enterprise | Custom | 2.9% + $0.30 |
Connecting Your Stripe Account
- Navigate to Settings → Organization Settings
- Find the Stripe Connect section
- Click "Connect with Stripe"
- You'll be redirected to Stripe's onboarding flow
- Complete the required information:
- Business information
- Bank account for payouts
- Identity verification
- Once complete, you'll be redirected back to KNMI Events
Instant Activation
Once connected, you can immediately start accepting payments for your events.
Managing Payouts
Stripe handles all payouts automatically based on your payout schedule:
- Daily payouts: Receive funds every business day
- Weekly payouts: Receive funds once per week
- Monthly payouts: Receive funds once per month
Viewing Your Revenue
In your admin dashboard, go to Ticketing → Orders to see:
- All ticket orders and their status
- Revenue breakdown by ticket type
- Platform fees collected
- Net revenue after fees
Stripe Dashboard
For detailed financial reports, payout history, and account settings, access your Stripe Dashboard .
Processing Refunds
You can process refunds directly from the KNMI Events admin dashboard:
- Go to Ticketing → Orders
- Find the order you want to refund
- Click the Refund button
- Confirm the refund amount
- The refund will be processed through Stripe
Refund Notes
- Stripe processing fees are not refunded
- Refunds take 5-10 business days to appear
- Platform fees are automatically adjusted
Troubleshooting
Onboarding Incomplete
If your Stripe setup shows as incomplete, click "Continue Setup" to finish providing required business information to Stripe.
Payouts on Hold
Stripe may hold payouts if additional verification is needed. Check your Stripe Dashboard for any pending requirements.
Payment Failed
If a customer's payment fails, they'll see an error message. Common causes include insufficient funds or card restrictions.
Need Payment Support?
Our team can help with payment configuration and troubleshooting.
Contact Support →